Terms and Conditions for Coromandel Nature Tours

By making a booking with Coromandel Nature Tours, you accept the following terms and conditions:

1.1 Safety: Coromandel Nature Tours is committed to delivering the best possible experience. We are also committed to your personal safety and pleasure. We therefore reserve the right to cancel or amend tours due to adverse weather and/or road conditions or any other circumstances beyond our control. In the unlikely event of a cancellation, we will refund any paid money in full. If a tour is terminated early, we will refund a proportion of the total fee in relation to the time/distance actually travelled.

1.2 All passengers must comply with Health and Safety requirements and take all practicable steps to ensure their own safety. This includes the wearing of seatbelts (see section 3.2) and informing us of any child restraint requirements (see 3.1)

1.3 It is the customer's responsibility to inform us about the accurate number of passengers when making a booking, and to inform us about any changes regarding number of passengers and/or number and/or age of children travelling as part of the booked group. Coromandel Nature Tours will not exceed the number of passengers the vehicles are licensed to carry at any time.

1.4 We will look after you and your personal belongings, but will not be held liable for any loss or damage to either. We highly recommend you never leave any valuables in the vehicle while it is unattended.

1.5 For security reasons, particularly in remote places, the driver may stay with the vehicle rather than joining the group for a walk. This is to avoid inconveniences caused by possible vehicle break-ins, a crime which sadly has experienced an alarmingly high increase on remote car parks throughout the country in recent years.

1.6 In the unlikely event of an accident, Coromandel Nature Tours can not be held responsible for any medical or rehabilitation cost.

2.1 Pickup from your accommodation in Whitianga is available at no surcharge (for tours starting in Whitianga). Pickup from private addresses can be arranged but may incur an additional fee if outside town. You need to email us the desired pickup address at least 24 hours prior to the departure of the tour. Unless arranged otherwise, you will be dropped off at the same address at the end of the tour.

3.1 Children should be properly restrained in an approved child restraint. Coromandel Nature Tours does not always have those available. We do however care about your child’s safety and ask you to let us know in advance about their age, so we can have an appropriate seat ready for you.

3.2 All passengers aged 15 years and over are responsible for themselves to wear a seatbelt, no matter where they are seated, unless an official stop is taken and the vehicle has stopped and its engine turned off. For passengers aged 14 years and under, their legal guardian is responsible for them to ensure a seatbelt is worn. If no legal guardian is present, the driver shall be responsible and act as their legal guardian. In case of non-compliance, the driver reserves the right to refuse or discontinue the transportation of that non-complying passenger. In case of discontinuation, an alternative transport will be organised by the driver, if necessary, at that passengers own cost (e.g. a taxi). All paid fees to Coromandel Nature Tours will be forfeited. The driver will announce before every departure that seatbelts must be fastened. He can therefore not be held responsible by the passengers, e.g. in case of a police control where fines are being issued.

4.1 Prices for our tours: please refer to each individual tour page for price examples. Should your group constellation not be represented, please ask us for the price. Generally children aged 10 and older are counted as adults. However, on some tours children up to a higher age may travel at a discounted rate. This is specifically mentioned on such tour pages. Prices are shown in NZ$ and include GST (currently 15%).

5.1 Payment: (for general tours from our tour programme and airport transfers): Full payment is required within 7 days after receipt of the booking confirmation / invoice, but no later than 14 days before the date of the tour, unless alternative arrangements have been made.

5.2 If your tour or airport transfer starts within 14 days or less from the time of booking, a valid credit card is required at the time of booking on top of the requirements outlined in 5.1. This credit card is used to secure your seat(s) and guarantee your payment.

5.3 Coromandel Nature Tours have legal obligation to collect the transport/tour fees prior to departure and are not allowed to transport any passenger(s) whose fee(s) have not been received by then.

5.4.1 Payment for all other tours not covered by section 5.1 (e.g. private charter tours, custom tours, group tours ets, unless other agreements have been made): Full payment is expected within 5 working days after the invoice has been received by the customer (10 working days for international bank transfer), or no later than 14 days before the tour starts.

5.4.2 While we are happy to send you up to two quotes free of charge, but we do require a non-refundable deposit payment of about 10% of the quoted total or NZ$ 400, whichever is the lower amount, for any subsequent quote. This is not only to cover our own cost, but also to comply with third party providers whose services may be part of your tour, and who may charge us a non-refundable deposit as well. Unless stated otherwise, quotes are valid for a maximum of 4 weeks (28 days).

5.4.3 Due to third party provider's cancellation terms, we are often unable to confirm a custom or group tour until we have received a security deposit from you, the customer.

5.4.4 Coromandel Nature Tours may reject a quote request if they believe it is unrealistic to organise and carry out a tour as requested by the customer. This could be, as an example, due to lack of time (short notice) or unrealistic expectations of the customer.

5.5 If your private charter tour starts within 14 days or less, immediate payment of the full quoted final fees is required.

5.6 We reserve the right to cancel a tour if payment requirements are not met.

5.7 Prices are in New Zealand Dollars, and include GST (sales tax, 15% at the time of writing).

5.8 Methods of payment: In order to keep our prices low, we do not currently accept payments by credit, debit cards or paypal. Payments must be made in advance to our bank account. This can be done either using cash in any NZ Post Shop, or by internet banking. Any bank fees are to be paid for by the customer.

6.1 Cancellations by you, the customer (for general tours from our tour programme and airport transfers):

Cancellation up to 14 days prior to booked date: 100% of the paid fare will be refunded.

Cancellation within 13 days and 24 hours prior to booked departure - 50% of the paid fare will be refunded.

Cancellation within 24 hours prior to booked departure and no-show: no refund of fees.

6.2 For private charter tours, these cancellation terms may be different, and will be specifically outlined in your Private Charter Tour Offer and/or Confirmation.

6.3 Any communication related to existing bookings must be made in writing directly with Coromandel Nature Tours.

6.4 Cancellations by us (Coromandel Nature Tours): As we are committed to your personal safety and pleasure, we reserve the right to cancel or amend tours due to "Force Majeure Events". In the unlikely event of such a cancellation prior to departure, we will refund any paid money in full. No refund will be offered when a tour, which has already commenced, needs to be amended or cancelled due to a "Force Majeure Event".

7.1 Luggage restrictions for Airport Transfers: each passenger is allowed to take one piece of standard sized check-in luggage (i.e. a suitcase, with a maximum weight of 30kg. Its dimensions L+W+H must not exceed 158cm (62 in), as well as one piece of hand luggage plus one additional small piece, with a combined weight of no more than 20kg. Anything additional is deemed excess luggage.
Excess luggage must be pre-booked and confirmed by us. We will not transport unconfirmed excess luggage if it is deemed unsafe to do so.

8.1 Force Majeure: Force Majeure means the occurrence of an event that is beyond our reasonable control and which could not have been reasonably prevented by us, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to storm, flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, amendment (including repeal) in the law or administration of any law in New Zealand, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law as applicable from time to time.

9.1 Smoking: For other passengers’ comfort smoking is not allowed inside our vehicles.

10. Limitation of Liability:

10.1. Some of our tours include the services of independent third party providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of Coromandel Nature Tours. Although we select these independent service providers carefully, Coromandel Nature Tours is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Tours and excursions may, depending on your tour, include activities such as climbing, exploring, hiking, swimming and snorkelling. You accept and assume the risk involved with these activities.

10.2. If, in the opinion of any representative of Coromandel Nature Tours, your mental or physical condition is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the tour. Coromandel Nature Tours is not liable to you for any costs associated with such a decision and you will not be refunded for any part of the tour.

10.3. Coromandel Nature Tours accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.

10.4. Any term, condition or warranty expressed or implied by statute or otherwise in respect of the tour contained on this website or in brochures are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.

10.5. To the full extent permitted by law, Coromandel Nature Tours’s liability arising in or under connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.

11. Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Please click on the link at the bottom of the page to view our privacy policy.

12. Copyright
© Copyright 2012-2019, Coromandel Nature Tours
All logos of Coromandel Nature Tours belong to Coromandel Nature Tours
All content and images on the site, except where otherwise noted or implied, are owned and copyrighted by Coromandel Nature Tours and can only be used with permission.
All other names and marks are trade names, trademarks or registered trademarks of their respective owners.
Rights granted to use these materials do not indicate a transfer of title and Coromandel Nature Tours reserves the right to revoke those rights at any time.
If you have questions regarding Coromandel Nature Tours Products or Services Terms of use, please contact us.

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